Global Business Communication

Presenting with Impact

This course includes how to assess international audiences expectations and motivations, how to engage them fully, how to deliver a clear message and a logical flow of information, maximising impact of visuals, establishing credibility and confidence as a presenter to ensure proposals are well received.

Facilitating Effectively

This course covers how to plan for successful meetings, structure them well, how to balance participation and manage challenging participants, controlling the flow of discussion, applying active listening and questioning techniques to achieve successful outcomes.

Business Meeting Skills

This course covers how to prepare for successful meetings, giving clear and logical opinions, challenging others and defending your points, communicating empathy, active listening, developing different questioning techniques to actively participate in international meetings.

Managing Conflicts

This course includes identifying various causes of conflict at work, stages of conflict escalation, awareness of your own and others’ responses to conflict, how to challenge others’ and defend your position effectively, techniques for diffusing heated situations to be able to manage difficult situations and people.

Professional Email Writing

This course includes the basic principles and etiquettes applied in business email writing, how to structure emails, creating warmth and fostering relations in emails, when to use informal or formal style, all towards easy readability and faster email writing

Negotiating Across Cultures

This course covers how to plan for successful international negotiations, key negotiation strategies, communication styles and different approaches across various cultures, how to avoid failed negotiations and how to spot malicious practices, to achieve the best deal.

Persuading Successfully

This course covers awareness of your normal and others’ influencing styles and preferences, how to choose the most effective communication style for maximum impact, basic persuasion skills and developing acute listening strategies and questioning techniques towards getting what you want.

Building Assertiveness

This course includes awareness of different types of behaviours in the workplace, how to build self esteem and confidence, getting your message across clearly, using body language and non verbal signs to project authority on points to be able
to communicate confidently.